Salesforce Knowledge is a knowledge management solution within the Salesforce platform, designed to help businesses create, manage, and share articles and resources to better serve their customers. It allows organisations to build a comprehensive knowledge base, accessible to both employees and customers. Salesforce Knowledge is widely used for customer support, self-service portals, and enhancing the overall customer experience.
Salesforce Knowledge, being a cloud-based service, relies heavily on Western data centres for hosting and delivery, which are subject to The Great Firewall of China. This can cause slow access speeds, interrupted connections, or even complete blockages of the platform. Salesforce Knowledge often integrates with other cloud services, such as Google Drive, a completely blocked service in China; this will also greatly affect the overall user experience.
AppInChina ensures Salesforce Knowledge can function seamlessly within China by:
AppInChina ensures Salesforce Knowledge runs smoothly in China, providing your team with an effective knowledge management tool. Contact us to get started!